Refund policy

 

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you're not happy for any reason, you have 30 days from the date of delivery to request a return or refund.

Eligibility To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please include proof of purchase with your return.

How to Request a Refund Contact us at info@sandrshop.com within 30 days of receiving your order. We'll respond within 1-2 business days with instructions.

Return Shipping Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

Damaged, Defective, or Wrong Items If your item arrives damaged, defective, or is not what you ordered, we'll send you a free replacement or issue a full refund — no return required. Just send us a photo of the issue within 30 days of delivery.

Refund Processing Once your return is received and inspected, your refund will be processed within 5-10 business days to your original payment method.

Non-Refundable Items The following items cannot be returned: items damaged due to misuse, items without original packaging, or items returned after 30 days.

Contact Us For any questions, reach out via our Contact page at sandrshop.com or by E-mail at: info@sandrshop.com.